222 casino Privacy Policy

01Introduction and Scope

222 casino ("we", "our", or "platform") operates an online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains in detail how your personal information is processed when you use the 222 casino website at https://222casino.cam.

This Policy applies to our website, mobile application, live chat support, and other digital services. By continuing to use the website, you are considered to have accepted the terms of this Policy. For details on our service terms and other rules, please read our Terms and Conditions page.

02Scope of Data Collection

222 casino collects information in the following categories in order to provide services to users properly:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Email address and mobile number
• Username and password (stored in encrypted form)

2.2 Financial Information

• Mobile number or account identifier linked to bKash, Nagad, Rocket, Upay, or a bank account
• Transaction history — records of deposits and withdrawals
• Bonus claims and wagering activity details

We never store sensitive financial information such as full card numbers or bank PINs under any circumstances.

2.3 Activity Information

• Game history — slots, live casino, cricket betting, and so on
• Account login times, devices used, and IP address
• Customer service communication details
• Logs of which pages were visited on the website

2.4 Device and Technical Information

• Device type, operating system, and browser information
• Internet Protocol (IP) address
• Cookie identifiers and session tokens

03Methods of Data Collection

We collect your information in the following ways:

1. Registration Form: Information you provide when creating an account.
2. Payment Transactions: Information received through the payment method at the time of deposit or withdrawal.
3. Automatic Data Collection: Technical information gathered through cookies, web beacons, and log files.
4. Customer Service Communication: Information you share via live chat or email.
5. Verification Process: Documents collected through the KYC (Know Your Customer) process to confirm identity and age.

We never collect information through unauthorised or deceptive means. Sensitive information is not processed without your explicit consent.

04Purpose of Data Use

222 casino uses collected information only for the following purposes:

4.1 Service Operation and Improvement

• Account creation, management, and authentication
• Processing deposits and withdrawals
• Applying bonuses and promotions
• Maintaining the technical quality of gaming services
• Platform security and fraud prevention

4.2 Customer Service and Communication

• Providing 24/7 live chat and email support
• Sending important notifications related to your account
• Payment transaction confirmation messages

4.3 Analysis and Personalisation

• Game recommendations based on user preferences
• Monitoring website performance
• Reviewing responsible gaming behaviour and providing support

05Sharing Data with Third Parties

222 casino may share information with selected third parties in specific circumstances. This is subject to strict conditions and applies only in the following cases:

5.1 Payment Processing Companies

Payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer receive the information necessary to complete transactions. This information is limited strictly to the scope of the specific transaction.

5.2 Game Providers

Game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive the minimum information needed to run games. Their own privacy policies also apply in this regard.

5.3 Technology and Security Partners

Specialised service providers for fraud detection, cybersecurity, and technical infrastructure maintenance may access limited technical information.

5.4 Legal Obligations

Relevant information may be provided in compliance with valid instructions from government authorities or courts under applicable laws and regulations in Bangladesh. In such cases, we always act within the bounds of the law.

Your personal information is not disclosed to third parties for any purpose other than those stated above.

06Cookies and Tracking Technology

222 casino uses cookies and similar tracking technologies on its website. These improve your browsing experience and help ensure service quality.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security. Disabling these will prevent the website from functioning properly.
• Functional Cookies: Remember language preferences and other user settings.
• Analytics Cookies: Collect usage statistics to help improve the service.
• Security Cookies: Detect and prevent unauthorised use of your account.

6.2 Cookie Controls

You can control or reject cookies through your browser settings. Keep in mind that disabling essential cookies may make it difficult to log in to your account and carry out transactions.

07Data Security Measures

To keep your information secure, 222 casino has put in place multiple layers of technical and organisational measures:

7.1 Encryption and Secure Connections

• All information exchanged between the website and the user is transmitted over encrypted channels using SSL (Secure Socket Layer) technology.
• Passwords are always stored in hashed and salted form — never as plain text under any circumstances.
• Financial transaction data is secured with high-grade encryption protocols.

7.2 Server and Infrastructure Security

• Data stored on dedicated secure servers
• Regular security audits and vulnerability testing
• Active firewall and intrusion detection systems
• Regular data backup maintenance

7.3 Access Control

Only authorised staff can access user information, and each person's access is limited to the scope of their specific role. All staff are bound by confidentiality agreements.

7.4 Data Retention Period

Information for active accounts is retained for as long as the account remains open. After an account is closed, information may be kept for as long as required to meet legal or regulatory obligations. After that, it is securely deleted or anonymised.

08Your Rights

Every user registered at 222 casino has the following rights regarding their personal information:

1. Right to Access: You have the right to know what information we hold about you. Request it via live chat or email and we will inform you in due course.
2. Right to Correction: If any of your information is incorrect or incomplete, you can request that it be corrected.
3. Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations exist.
4. Right to Object to Processing: You can object to the processing of your information in non-essential cases such as marketing communications.
5. Right to Data Portability: You can request your information in a structured, readable format.
6. Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, contact our customer service team. We provide support in Bengali and English 24 hours a day. Visit our FAQ page for answers to common questions.

09Protection of Minors

222 casino firmly believes that online gaming is for adults only. The minimum age to participate on our platform is 21 years.

We verify age at the time of registration, and if any account holder is found to be under 21, that account is suspended immediately. We do not knowingly collect or store information from anyone under 21.

If you believe a minor has accidentally opened an account, please notify our customer service team immediately. For detailed advice on gaming addiction or keeping minors away from gaming, read our Responsible Gaming Guide.

10Policy Changes and Contact

10.1 Policy Updates

222 casino may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes a notification may be sent to the email or mobile number registered with the account.

If you continue to use the website after changes are made, you will be considered to have consented to the updated Policy. We therefore recommend reviewing this page regularly.

10.2 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact our customer service team: